Order status
Orders are in the Billing menu. Click an order to see its lines, total, VAT, pro forma and, for bank transfers, the payment details.
At the top you see how much there is to pay (and the nearest due date), the orders being processed, how much you paid this year by card, PayPal and bank transfer and your prepaid credit, with Top up. The To pay, Processing, Completed and Cancelled tabs filter the list; for an order to pay the ⋮ menu has Pay now.
| Status | What it means |
|---|---|
| Awaiting payment | we are waiting for payment (card: one hour; bank transfer: 7 days) |
| Paid | payment received, the order is about to start |
| Processing | we are activating the services (registrations, hosting, email…) |
| Completed | everything is active |
| Partially completed | some lines succeeded, others didn't: we follow them up and contact you |
| Failed | the order couldn't be completed: we will contact you |
| Cancelled | the order was cancelled, for example because payment didn't arrive in time |
Domain transfers stay Waiting for the domain transfer until the registry completes it (see Transfer a domain).
We email you when the order is completed.